Ok -> My Fantom has the problem and I just bought it

Imho, maybe an option for would-be fantom buyers could be to inform the shop about the bug *before* buying the machine, so to persuade them to check the item they sell *before* one get it.
At least, that could spare some time after, in not
bringing the X to assistance and waiting thereafter for the MoBo
replacement.

greets

I called my guy at Guitar Center and he apologized for the mishap and asked me to email him the information about the problem. I was unable to find anything about serial numbers or else I would send that to, but I will send him the link to the test posts.

I had heard the popping prior when changing patches sometimes and thought it was just an EFX timing thing.

Problem really lies in the fact that Roland hasnt made the information public, so the dealers just dont know unless they are also an authorized repair shop and have done the work.

Rae
www.raiseitup.com
RnB, Pop, HipHop

yup, buyer beware- its not a big deal, more of an inconvenience.

Don't expect GC to be up to speed on stuff like this

Thats why we have these great forums. Read up , get informed, work smart, more time to play for fun

GregC

Speaking of serial numbers... Do we have a specific range of affected numbers for each model (X6, X7, X8)?

If not, can we collect some? I just bought the X7 and will do the test tonight.

My S/N is ZS21858

-------------------------------------------
Gear: Does it really matter?

Joe et al

Been down this route in the UK- I was told by Roland UK that the serial number of the keyboard does not denote which mainboard is installed - so it won't help.

Steve

I have to say, despite it being a pain that the problem is there in the first place, Roland UK have so far bent over backwards to arrange a date to return my X7 for repair in a suitable gap between my gigs. Currently looks like it will go back 4th Jan and they said current turn-around time is 5 days, but they would strive to do it quicker if that left me in a bind.

http://www.drstudio.demon.co.uk/"Some musicians have a physical block, some have a mental block, while others have a wooden block". Unfortunately, I'm in the 1st category!

Like I have said before many times. If you are concerned about whether you are buying the Fantom X whatever, and if you think there may be a problem/bug with it. All you have to do is call Roland and tell them what the serial number is and they will tell you if it has the bug or not. Simple as that!

that is what i did before I paid for mine and my X8 is problem free!

James - Sydney, Australia

Gear: Roland Fantom X8 with 4 Srx cards, Behringer 2031B monitors, Apex AX48B

well apparently not in the UK jc!

You might want to check out this thread.

http://forum.fantomized.info/index.php?action=show_thread&thread=4638&fid=0&s=15&e=15

See Tim's post regarding the Roland US Response.

Regards,

Nathan Sheldon
http://www.nathansheldon.com/

Well I was in Hong Kong buying my X8 so I called Roland in Australia and they have all the models ever made in the system. Even if you cant do it in your own country its worth a $4 phone call since you're spending thousands.

ALL the Roland sites around the world have access to this database information, whether they give it to you is another question. Or also they need to know how to find it. Best thing is to speak with the head technical expert.

James - Sydney, Australia

Gear: Roland Fantom X8 with 4 Srx cards, Behringer 2031B monitors, Apex AX48B

hey jc - calm down!

Just reporting what I was told by Roland UK - who were in contact with Japan who told Roland UK this! So seems like there's different info. around - which doesn't surprise me with big companies like Roland - totally depends on who you speak to. Have fun

Steve

When people buy a Fantom-X they don't expect or think or know there is a bug.
Usually they find that out afterwards, and then its more than logical that they ask why the shop didnt know about this.

When you *know* there is a bug in the Fantom-X you must be pretty "stupid" really not testing it out immediatly or let the shop test it.
I mean, you are spending quite some money, the shop can do something for you its called service

What is the sequence of serial numbers that are affected. I have a situation going on now where the service tech that I originally was going to have do the work isnt qualified by Roland to work on Keyboards, they can only repair those home electronic piano things.

So I have to go with the larger repair shop which is in downtown Atlanta and they have no clue about this, and are telling me 7-10 days to do a diagnostic and 5-10 days to get the part in plus the guy is backed up.

I tried reasoning with them but of course they get so many cases where they have no clue what the warranty situation is and whether Roland is going to pay for it. I just want to have them order the piece and let me bring it in when it arrives. Serial numbers would be good and I found the case number for Roland Technical support, I might see if I could fax them that information and have them order the part for me and call me when it comes in.

Any thoughts,

Rae
www.raiseitup.com
RnB, Pop, HipHop

I think you'll find that Roland does indeed pick up the whole tab for upgrading the motherboard on affected Fantoms. Roland in the UK are currently quoting a 5 day turn around (from sending it off to them til getting it back). And someone on the forum (UK again) was able to drive there's in and have it done that day, pick it up again and take it home. I'm fairly sure at least one of the US based forum members has done the same thing... L.A. based if memory serves.

It seems there is not a contiguous range of serial numbers for affected Fantom's but some service depts appear to be able to tell if your Fantom is the "older" series by the serial number.

http://www.drstudio.demon.co.uk/"Some musicians have a physical block, some have a mental block, while others have a wooden block". Unfortunately, I'm in the 1st category!