Roland Fantom 6 Zone Buttons does not function

12 Aug 2021, 12:25

I have a problem. I bought a Roland Fantom 6 on an used market. Everything works fine. I upgraded to version 2.5 and did a factory reset.

If I select Zone 1 or 8 nothing happen. I can only select 2,3,4,5,6 and 7. Zone 1 or 8 I can only select through Touch display.
Nothing comes through the buttons (1 and 8).

Does anyone experienced this problem?
Thanks a lot.
[attachment: IMG_20210812_130331.jpg]

Attachments

IMG_20210812_130331.jpg (1.9 MB, 4125 downloads) · file not available

Button 1 and 8

Re: Roland Fantom 6 Zone Buttons does not function

12 Aug 2021, 13:49

What about zones 9 and 16...?

Re: Roland Fantom 6 Zone Buttons does not function

12 Aug 2021, 14:18

Also the same. If I choose 9-16, 9 and 16 can not be selected if I press the button. If I press the button nothing happens. Only via Touchscreen I can select 1 and 8, also 9 and 16.

Re: Roland Fantom 6 Zone Buttons does not function

12 Aug 2021, 15:24

I think perhaps you could give a try reinstalling 2.5 again, bearing in mind you said everything worked fine before 2,5.

Re: Roland Fantom 6 Zone Buttons does not function

12 Aug 2021, 15:37

No it was from the beginning so. I think it was Version 1.10.

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 04:34

[attachment: Roland Fantom 6.mp4]

Attachments

Roland Fantom 6.mp4 (19.1 MB, 334 downloads) · file not available

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 04:45

I would contact Roland support. They respond within a day.

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 08:52

Yes I did contact the support. I hope they will help me.

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 08:59

Hi
Can you select zones 1 and 8 via the touch screen from the zone view?
Seems (to me) a hardware issue. Usually, buttons are grouped as a matrix in a circuit to reduce the amount of Input/output lines to be wired. (Multiplexing).

In older Roland Fantom G you can "boot" the system in a "Diagnostic Mode" which allows you test everything. I dont remember a power on button sequence on new Fantom, to be pushed while you turn on the unit.

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 09:04

Yes through Touchscreen and Zone Edit I can select 1 and 8, also 9 and 16.

Re: Roland Fantom 6 Zone Buttons does not function

13 Aug 2021, 09:27

ok. IMHO I think it's a hardware problem. As a suggestion, register your unit at Roland website and contact a technical support using "backstage" web support page. It's free. Roland responds asap how do you could follows up. Then you can take your own way.

Best regards

Re: Roland Fantom 6 Zone Buttons does not function

14 Aug 2021, 10:58

In addition, the function controls under the touchscreen (counting from the left) 2 and 5 do not work as push buttons. They only work as rotary controls. all others work both as push buttons and as rotary controls. I have made a video on that issue.
[attachment: Roland Fantom 6 - Funktionsregler und Zone Tasten.mp4]

Attachments

Roland Fantom 6 - Funktionsregler und Zone Tasten.mp4 (6.2 MB, 201 downloads) · file not available

Re: Roland Fantom 6 Zone Buttons does not function

14 Aug 2021, 11:25

What a pity...

I see buying things "...on an used market " is not worth trying.

Re: Roland Fantom 6 Zone Buttons does not function

14 Aug 2021, 11:41

😔 I guess you are right.

Re: Roland Fantom 6 Zone Buttons does not function

14 Aug 2021, 15:55

Hi Krayzie:

Krayzie wrote:
In addition, the function controls under the touchscreen (counting from the left) 2 and 5 do not work as push buttons. They only work as rotary controls. all others work both as push buttons and as rotary controls. I have made a video on that issue.

Roland Fantom 6 - Funktionsregler und Zone Tasten.mp4

Well... As you´re adding more failures I think this is the same problem: I'm not 100% sure but all things share the same behavior: the failing switches are mirror symetric: 1-8 and 2-5. Typical matrix switchs array. Maybe this units was opened without care and flat cables or ribbons between boards were forced and one wire is not doing a good contact, affecting this line of the contact matrix.

Please see this video I found on YT https://www.youtube.com/watch?v=orEdB9i875A and we can see a pair of ribbon (Flat cables) going from center board (screen and F1-F6 controls) to the button slider board (a simplystic naming ;-) ...

Open this monster is not easy without explanation.
(to be honest, I opened my other Fantom G8 and.... of course did something wrong leaving aftertouch unusable. Reopen the unit and a flat cable connector was loose... plugged again in its socket and worked).

Best regards