Fantom XR Audio Expansion (ver 2.0)
27 Mar 2009, 17:49I have a Roland Fantom XR that was recently purchased as a demo and was never updated to version 2. The upgrade for the XR is different than the X and requires a separate "kit". I have 2 Fantom X boards and purchased the upgrade for them. Roland's customer service told me moments ago that the upgrade is no longer available for the XR and that I would not be able to upgrade my rack unit.
I was frustrated that the upgrade to version 2 required the purchase of a "kit" that amounted to a compact flash with the upgrade software on it. Other upgrades are downloaded and placed on a CF card by the user. Now we have moved to version 2.1 and Roland still doesn't make the version 2 upgrade available to their users.
Where is their support for those who purchase their products? Why do they insist on frustrating us. Although this my APPEAR to be a small issue to their management, it's little things like this that add up and erode customer loyalty.
Anyone wish to share the version 2 file for the XR with me? If so, please private message me. I would greatly appreciate it.
I was frustrated that the upgrade to version 2 required the purchase of a "kit" that amounted to a compact flash with the upgrade software on it. Other upgrades are downloaded and placed on a CF card by the user. Now we have moved to version 2.1 and Roland still doesn't make the version 2 upgrade available to their users.
Where is their support for those who purchase their products? Why do they insist on frustrating us. Although this my APPEAR to be a small issue to their management, it's little things like this that add up and erode customer loyalty.
Anyone wish to share the version 2 file for the XR with me? If so, please private message me. I would greatly appreciate it.